Departure Meet & Greet Service

Is it time to go home? We hope you had a great time in Istanbul. Don’t worry just yet. Yes, Istanbul airport can be a bit of a hassle for departing passengers. The queue to enter the terminal, the check-in queue, the passport control queue… it goes on and on. But not for you, just for others. Because you’re special. Your time and comfort are important to us.

That’s why we’ll greet you as soon as you arrive at the terminal and accompany you to your boarding gate. We’ve tailored our entire service to your comfort, from luggage handling and priority check-in to expedited passport control and a pleasant time in the lounge.

An Airport Meet and Greet Service is a premium, end-to-end personalized assistance solution designed to streamline your journey through Istanbul Airport (IST). Whether you are arriving, departing, or in transit, this service eliminates the complexities of one of the world’s largest airports by providing a dedicated professional agent to manage every step of your airport experience.

Walking through one of the world’s largest airports shouldn’t feel like a marathon. Our service is designed to turn a stressful transit into a smooth, effortless walk. Here is how we redefine your airport experience:

• A Friendly Face at the Gate. You won’t have to wander around looking for directions. We greet you right at the jetbridge exit with a personalized sign, so you feel at home the moment you step off the plane.
• Whisking You Through the Crowds. We know the shortcuts. Our agents guide you through dedicated fast-track lanes, helping you bypass the long queues at passport control and security.
• Heavy Lifting? Leave it to Us. Don’t worry about struggling with heavy bags or finding a trolley. We assist with your luggage at baggage claim and ensure you’re safely connected to your driver or your next flight.
• Tailored to Your Pace. Whether you’re a business traveler in a rush or a family needing a bit more time and care, we adapt to your rhythm. We don’t just guide you; we look after you.

From the very first moment of your departure, we ensure a flawlessly orchestrated experience designed with your comfort in mind. Our team, already in coordination with your driver before your arrival, welcomes you at the Istanbul International Departure Terminal entrance, while another staff member carefully collects your luggage directly from the vehicle and handles all carrying procedures on your behalf.

Your entry into the terminal is arranged through a dedicated priority access point, allowing you to bypass the crowds and save valuable time. If you are flying with one of our partner airlines, we also provide priority check-in assistance, ensuring a smooth and effortless start to your journey from Istanbul Airport.

Following your expedited passage through passport control, you will be escorted to the largest lounge in Istanbul Airport. Here, you can relax, refresh, and enjoy premium amenities in a calm and refined environment while waiting for your flight.

When boarding time approaches, our team returns to accompany you from the lounge and transports you to your departure gate with our buggy service. This seamless escort ensures that your entire airport experience—from terminal arrival to the aircraft gate—remains comfortable, discreet, and exceptionally well-coordinated.